How to Maximize Your Hotel Loyalty Program
Any businessperson knows that repeat business is pure gold. Many customers wish to receive something in return for multiple visits
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customer service
Survey: Guests Disappointed Over Hotels Because of Wi-Fi
According to a survey released by J.D. Power and Associates, guests around the continent are not satisfied with the hotels
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JD Power Hotel Guest Satisfaction Study
J.D. Power (http://www.jdpower.com/) has recently released the “Hotel Guest Satisfaction Index Study.” The 2013 results will certainly please everybody who is
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7 Ways to Deliver Good Customer Service
A good business is not that kind of company that makes huge profit once or twice, then sinking after one
Read moreHonoring Ourselves Before Honoring the Customers
Serving is more than just giving smiles and providing the things that the customers want immediately. Serving is all about
Read moreFour Customer Service Mistakes That Could Result in Business Failure
In running a business, we have to be aware of some behaviors and attitudes that can potentially upset our customers.
Read moreApologizing to the Customers Means Your Service is Not Good Enough
Generally, hotel managers often think that problems will always there in running the hotel business industry. It is right that
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